Privacy & Cookie Policy for Awakened Software

Information we collect about you

We will collect and process the following personal data from you:

• Information you give us

  This is information about you that you give us directly when you interact with us

  This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, in discussion boards or other social media functions on or via our site, enter a competition, promotion or survey, submit a query, providing information at trade shows or sponsored events and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, login and password details.

  It may also include employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.

Information we collect about you from your use of our site

We will automatically collect information from you each time you visit our site. This includes:

• Technical information
• Information about your visit
• IP Location data

• Technical information may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform
• Information about your visit may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
• Location data - IP addresses are collected and location is inferred based on IP location.

The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Information we receive from other sources.

This is information we receive about you:

• If you use any of the other websites or apps we operate, or the other services we provide.
• From third parties we work with.

In this case we will have informed you when we collected that data if we intend to share your data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, authentication, payment and delivery services, advertising networks, analytics providers, and search information providers).

Cookies and other technologies

Our site uses cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content. Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and use our service and also allows us to improve our site. Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that, and your help screen or manual will tell you how to do this. However, you may not be able to take full advantage of our website if you do so. A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer. We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use. The full {site.company} Cookie Policy can be found <a href="#cookie-policy">here</a>

How we use your information

We use information held about you in the following ways:

• Information you give to us:

  We will use this information to:

  • Take steps in order to enter into any contract or carry out our obligations arising from any contract entered into between you and us including:
  • administering your account with us;
  • Verifying and carrying out financial transactions in relation to payments you make;
  • notifying you about changes to our service.
  • Provide you with information about our products or services we feel may interest you, if you have given your consent to receiving marketing material from us at the point we collected your information, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications.
  • Ensure in our legitimate interests that:
    • content from our site is presented in the most effective manner for you and for your computer.
    • we provide you with the information, products and services that you request from us. you with the information, products and services that you request from us.

• Information you give to us:

  We will use this information in our legitimate interests, where we have considered these are not overridden by your rights:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To keep our site safe and secure.
  • For measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.

• Information we receive from other sources:

  We may combine this information with information you give to us and information we collect about you in our legitimate interests (where we have considered that these are not overridden by your rights). We will use this information, and the combined information for the purposes set out above (depending on the types of information we receive).

Who we give your information to

We may give your information to:

• Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, who support our processing of personal data under this policy. any of these parties are using your information for direct marketing purposes, will only transfer the information to them for that purpose with your prior consent.
• Selected third parties

  Our selected third parties may include:

  • Organisations who process your personal data on our behalf and in accordance with our instructions and applicable law. This includes organizations supporting the services we offer through the site, in particular organizations providing website and data hosting services, providing fulfilment services, distributing any communications we send, supporting or updating marketing lists, and facilitating feedback on our services. These organisations (which may include third party suppliers, agents, sub-contractors and/or other companies in the Awakened Software group of companies) will only use your information to the extent necessary to perform their support functions.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy (this will not identify you as an individual).
  • Business partners who jointly with us provide services to you and with whom we have entered into agreements in relation to the processing of your personal data, a list of whom can be found here.
  • Payment processing providers who provide secure payment processing services. (Your payment card details are not shared with us by the provider.)

  We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets, subject to the terms of this Privacy Policy.
  • If Awakened Software or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of service, terms of use, and other agreements with you; or to protect the rights, property, or safety of Awakened Software, our customers, or others.

Where we store your information

The data that we collect from you will primarily be stored in the USA and in the European Economic Area ("EEA"). Data that is transferred to, or stored at, a destination outside the EEA that may not be subject to equivalent Data Protection Law. Where your personal information originates in the EEA or Switzerland and is transferred outside the EEA, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy. To comply with European Union and Swiss data protection laws, {site.company} self-certified under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield

If your personal information originates in the EEA, we may transfer it outside the EEA:

• In order to store it.
• In order to enable us to provide goods or services to you and fulfil our contract with you. This includes order fulfilment, processing of payment details, and the provision of support services.
• Where we are legally required to do so.
• In order to facilitate the operation of our group of businesses, where it is in our legitimate interests, and we have concluded these are not overridden by your rights.

Child safety

The site is intended for use only by persons who are at least 13 years of age. By using the site, you confirm to us that you meet this requirement. If you are under the age of 18, you confirm you have received permission from your parent or guardian before using this site or sending us personal information.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Authentic Relating Online does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

Payment processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the site are made through our payment gateway provider. You will be providing credit or debit card information directly to the operator which operates a secure server to process payment details, encrypting your credit/debit card information and authorizing payment. Information which you supply is not within our control and is subject to the operator's own privacy policy and terms and conditions.

How we protect your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Our site may, from time to time, contain links to external sites. We are not responsible for the privacy policies, or the content of such sites.

How long we keep your information

We retain personal data during any period in which you have expressed an interest in our products and services, for as long as you have an account with us in order to meet our contractual obligations to you, and for six years after that to identify any issues and resolve any legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

EU Citizen rights under GDPR

• You have the right under certain circumstances:
  • to be provided with a copy of your personal data held by us;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to object to the further processing of your personal data, including the right to object to marketing;
  • to request that your provided personal data be moved to a third party.
• You may opt out at any time from allowing further access by us to your location data by emailing compliance@authenticrelating.app.
• Your right to withdraw consent:
  • Where the processing of your personal information by us is based on consent, you have the right to withdraw that consent without detriment at any time by going here.

You can also exercise the rights listed above at any time by contacting us at compliance@authenticrelating.app.

We would appreciate the opportunity to directly address any GDPR issues you may have. Please contact us at compliance@authenticrelating.app. You do, however, have the right to approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html for data protection authorities in the EU).

Cookie Policy in detail

Changes to this policy

Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, will be notified to you by e-mail.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Frank Maximus

Healing Journey Man
Jan Davidlaan 2C, 2630 Aartselaar, Belgium
+32 (479) 835 718
compliance@authenticrelating.app

Online Privacy Policy Only

Our Privacy Policy applies only to our online activities and is valid for visitors to our website in regard to the information that they shared and/or collect in Authentic Relating Online. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.